Internal Support That Finally Scales

Every company has a “Where do I find…?” problem. Policies live in PDFs, onboarding steps live in docs, and experts answer the same questions all month. A cited AI assistant turns scattered knowledge into quick, trusted answers—without making IT your content team.

This guide shows how to stand up an internal assistant that respects access, cites sources, and quietly saves hours.

How AI (and Seekdown) Solves It

1. Unify every product source. Seekdown ingests websites, catalogs, PDFs, and APIs into governed collections so answers stay scoped to the facts you trust.
2. Serve strict, cited responses. Retrieval, summarization, and tone controls ensure every AI answer cites the right SKU page or spec sheet—no hallucinations.
3. Guide conversions automatically. Intent-aware starters and CTAs route shoppers to quotes, carts, or humans the moment confidence dips.
4. Measure and improve. Built-in analytics expose intent coverage, low-confidence gaps, and assisted revenue so you can prove ROI and iterate weekly.

The Everyday Pain

• New hires ping Slack for the same 10 questions.
• Policies change but wikis lag; outdated steps create confusion.
• IT and HR lose time triaging basics instead of real issues.

What “Good” Looks Like

• Short, cited answers from the latest policies and handbooks.
• Clear boundaries: strict scope and escalation for sensitive items.
• Forms for requests (hardware, access) embedded right in the flow.

Set It Up in an Afternoon

1) Connect Sources

• Handbooks, policy PDFs, onboarding checklists, and internal FAQs.
• Keep collections private; separate HR, IT, and Ops.

2) Configure Behavior

• Friendly and concise. Always cite the policy or handbook section.
• Sensitive topics (compensation, health) → show policy + contact HR.

3) Design the Experience

• Starters by audience: “New hire toolkit,” “Request access,” “Vacation policy.”
• Follow‑ups: “Location?” “Role?” so answers reflect context.

4) Add Forms Where It Matters

• Simple requests: laptop, account, badge → embedded forms with confirmation.

Example Scenarios

Onboarding

• “What do I need on day one?” → short checklist + links to the internal wiki.

IT Basics

• “How do I reset VPN?” → 3 steps + link to the guide; follow‑up “Mac or Windows?”

Time Off

• “How many PTO days do I have?” → pull policy section; suggest “Open PTO request form.”

Keep It Accurate With a Weekly Habit

• Review intents; add missing docs or updates; re‑ingest.
• Archive outdated PDFs; point to the latest version only.
• Post a “top tasks solved” note in Slack to drive adoption.

Why Cited Answers Matter Internally

Employees trust policy quotes, not paraphrases. Citing the source turns the assistant into a reference, not a rumor. It also reduces back‑and‑forth with HR/IT because the answer shows where it came from.

Ready to try? Start with onboarding and IT basics—two collections that pay back instantly. Seekdown helps you connect sources, set guardrails, and embed forms without writing code.

Launch your assistant