Support hub

Frequent Questions and Answers

Webmasters and digital leads use Seekdown to ship assistants that stay on-brand, cite the right sources, and learn from every page you trust. Browse the essentials below or jump straight to the category you need.

Getting started

Setup & customization

How do I configure an AI assistant?

Connect sources (website, PDFs, docs), run ingestion, then set tone, rules, and citations. When it looks good, embed it on your site or share it internally.

Can I customize how the assistant responds?

Yes. Set tone, strictness, and policies. You can require citations, define fallbacks, and add on-brand CTAs.

How often can I update captured data?

As often as you need—on-demand, daily, or weekly. Scheduled crawls keep answers aligned with new pages and updated documents.

How does Seekdown capture web content?

Use crawlers to ingest URLs, sitemaps, or sections of a site. Seekdown extracts readable content and keeps it in an indexed knowledge base.

Can I monitor competitors with Seekdown?

Yes. Use focused crawlers to track pricing, features, and messaging changes, then summarize updates with citations.

What are RAG solutions in Seekdown?

Seekdown retrieves relevant passages from your sources first, then generates an answer. With citations enabled, users can verify the source.

Website

Website assistants & AI search

What is a content-aware website assistant?

It answers questions using your own pages (docs, pricing, FAQs), not generic guesses. Visitors get direct answers plus links to the exact page.

How do I embed it on my website?

After crawling your site and testing responses, paste a single snippet. See website assistants for the step-by-step setup.

Does it replace site search?

It complements search by answering directly and linking to the right URL. It’s especially helpful for docs and pricing pages where users bounce quickly.

WordPress

WordPress assistants

Can I add a content-aware assistant to WordPress?

Yes. You can power an assistant from your WordPress posts and pages. See WordPress assistants for a step-by-step setup.

Will it match my brand?

Yes. Set tone, welcome message, and guardrails so answers sound like your site—not a generic bot.

Data

Data management

What data formats are supported?

Seekdown works with websites, PDFs, Word docs, HTML, CSV, JSON, and spreadsheets. The platform keeps everything normalized so answers stay consistent.

Can I retrieve information from APIs?

Yes. Connect REST endpoints or data feeds to blend structured metrics with unstructured content inside the same assistant.

How does Seekdown keep answers accurate?

Keep content scoped, require citations, and refresh sources on a schedule. That way answers come from current content—not stale snippets.

Documents

Documents & AI search

Can I search PDFs and internal docs with citations?

Yes. Ingest PDFs and documents, combine them with crawled pages, and require citations so users can verify. See AI search for documents.

Can we generate new content from what users ask?

Yes. Use analytics to spot repeated questions, then publish new FAQ/help pages that your assistant can cite going forward.

Crawlers

Crawlers & structured extraction

What can I crawl with Seekdown?

Product catalogs, docs, pricing pages, and public sources. Use scope rules so you only ingest what you want the assistant to use.

Can AI extract structured fields from messy pages?

Yes. Define fields like price, SKU, and features, then extract consistent JSON without writing scrapers. See structured data extraction.

Monitoring

Media tracking

Can Seekdown track news and mentions automatically?

Yes. Combine search and crawlers to aggregate updates, then summarize and cite sources. See media tracking.

Can it tag sentiment or urgency?

Yes. Use prompts to tag topics, sentiment, and urgency so your team can triage faster.

Competitive intel

Competitive monitoring

What competitor pages should we monitor first?

Pricing, plan tables, changelogs, and top product pages. See competitive monitoring.

Can it generate weekly briefs or battlecards?

Yes. Use AI prompts to summarize changes and generate drafts, with citations so teams can verify.

Plans

Pricing & limits

What is the pricing model for Seekdown?

Start free, then upgrade for more assistants and higher limits. See pricing for the latest details.

Is there a limit to the number of assistants I can create?

Yes. Limits depend on your plan. If you have enterprise requirements or on-premise needs, contact us.

Next step

Want a fast walkthrough?

Tell us what you want to index (site, PDFs, docs) and we’ll recommend the cleanest setup for citations and accuracy.