Support hub

Frequent Questions and Answers

Webmasters and digital leads use Seekdown to ship assistants that stay on-brand, cite the right sources, and learn from every page you trust. Browse the essentials below or jump straight to the category you need.

Setup & customization

How do I configure an AI assistant?

Create a project, point Seekdown at the sources you want to index, run the ingestion job, and then adjust tone, guardrails, and escalation rules before embedding the widget or API.

Can I customize how the assistant responds?

Yes. Set the assistant name, avatar, tone, and strictness. You can add required citations, define fallback messages, and tailor follow-up CTAs per audience.

How often can I update captured data?

Schedule re-ingest jobs as often as your content changes—daily, weekly, or on-demand—so the assistant reflects the latest documentation and offers.

How does Seekdown capture web content?

Use AI-assisted crawlers to ingest URLs, sitemap sections, or entire domains. Seekdown extracts readable content, normalizes it, and keeps a versioned knowledge base.

Can I monitor competitors with Seekdown?

Yes. You can point a project at competitor sites or public sources to track messaging, pricing, and product changes—always within the guardrails you set.

What are RAG solutions in Seekdown?

Seekdown uses retrieve-and-generate (RAG) pipelines so every answer cites the exact passages retrieved from your indexed sources before generating natural, human-sounding responses.

Data management

What data formats are supported?

Seekdown works with websites, PDFs, Word docs, HTML, CSV, JSON, and spreadsheets. The platform keeps everything normalized so answers stay consistent.

Can I retrieve information from APIs?

Yes. Connect REST endpoints or data feeds to blend structured metrics with unstructured content inside the same assistant.

How does Seekdown keep answers accurate?

Versioned collections, deduplication, and scheduled refreshes ensure outdated snippets are replaced automatically. You can review changes before publishing.

Pricing & limits

What is the pricing model for Seekdown?

Seekdown offers a free tier for proofs of concept plus paid plans for production teams. Higher tiers unlock larger ingestion quotas, analytics, and governance controls.

Is there a limit to the number of assistants I can create?

Assistant limits align with your plan. Business and agency tiers support multiple assistants—or even client-specific workspaces—so you can scale without worrying about ceilings.