Fewer Repetitive Questions, More Focused Support

Your team shouldn’t answer “Do you ship to Germany?” for the hundredth time. A cited, strict‑scope assistant handles repetitive questions instantly and passes only edge cases—with context—to humans. Here’s how to turn your assistant into a reliable first‑line support rep.

How AI (and Seekdown) Solves It

1. Unify every product source. Seekdown ingests websites, catalogs, PDFs, and APIs into governed collections so answers stay scoped to the facts you trust.
2. Serve strict, cited responses. Retrieval, summarization, and tone controls ensure every AI answer cites the right SKU page or spec sheet—no hallucinations.
3. Guide conversions automatically. Intent-aware starters and CTAs route shoppers to quotes, carts, or humans the moment confidence dips.
4. Measure and improve. Built-in analytics expose intent coverage, low-confidence gaps, and assisted revenue so you can prove ROI and iterate weekly.

The Cost of Repetition

• Agents copy the same paragraph from policies and manuals.
• Customers wait for answers already published on your site.
• Quality varies by shift; mistakes create rework.

What First‑Line Looks Like

• Short, cited answers from your policies and guides.
• Follow‑ups to clarify version/model/region.
• Escalation for sensitive topics with the transcript attached.

Set Up in Three Steps

1) Connect Sources

• Policies (shipping, returns, warranty), manuals, troubleshooting guides.
• Keep collections focused (Support vs Sales vs Policies).

2) Configure Behavior and Policies

• Strict mode: only answer from sources.
• Tone: concise, helpful, human.
• Escalation: safety/compliance → human; missing info → collect essentials.

3) Design the Flow

• Starters: top 5 support questions; keep them specific.
• Follow‑ups: model/region/version to zero in on the answer.
• CTAs: “Start a return,” “Book a diagnostic,” “Contact support.”

Metrics That Prove It Works

• Deflection rate on support intents (target 40–60%).
• Time to first answer (aim < 5s median).
• First‑contact resolution and satisfaction votes.

Why Cited Answers Are Non‑Negotiable

Trust matters more in support. A short answer with a source link calms users, reduces re‑opens, and makes agents faster when they do step in.

Give your team back hours each week. Connect your sources, enable strict answers, and let the assistant handle the basics—perfectly.

Launch your assistant