Fewer Questions, More Value: Automate Support With a Cited AI Assistant

Answer repetitive questions instantly with sources, and route the rest to the right human—with context.

Support should solve problems, not copy‑paste from policies and manuals. A cited, strict‑scope assistant answers repetitive questions instantly and passes only the tricky ones to humans—with context.

How AI (and Seekdown) Solves It

  1. Unify every product source. Seekdown ingests websites, catalogs, PDFs, and APIs into governed collections so answers stay scoped to the facts you trust.
  2. Serve strict, cited responses. Retrieval, summarization, and tone controls ensure every AI answer cites the right SKU page or spec sheet—no hallucinations.
  3. Guide conversions automatically. Intent-aware starters and CTAs route shoppers to quotes, carts, or humans the moment confidence dips.
  4. Measure and improve. Built-in analytics expose intent coverage, low-confidence gaps, and assisted revenue so you can prove ROI and iterate weekly.

Your Current Loop (And Why It Hurts)

  • Customers wait for answers already published on your site.
  • Agents retype the same steps and links all day.
  • Inconsistent responses create rework and frustration.

The Better Loop

  • Users ask; the assistant answers in 2–4 lines with citations.
  • Follow‑ups clarify model/region/version.
  • Escalation sends the transcript to your team when needed.

How to Set It Up

1) Connect policies, manuals, troubleshooting guides. 2) Split collections: Support vs Policies vs Catalog. 3) Enable strict answers; add escalation rules for safety/compliance. 4) Write starters for the top 5 support questions. 5) Add CTAs: “Start a return,” “Book a diagnostic,” “Contact support.”

Measure What Matters

  • Deflection rate on support intents.
  • Time to first answer (target < 5s).
  • Satisfaction votes and re‑open rates.

Why Citations Win in Support

Proof lowers anxiety. A short answer with a source link builds trust and reduces back‑and‑forth. Your team spends time where it counts.

Give customers help in seconds and give your team their day back. That’s the value of verified AI in support.

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